FAQ
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
Your satisfaction is our utmost priority.
If you change your mind after your purchase, you can return the sealed tube within 10 days of purchase for a full refund.
How long does shipping take?
We aim to ship the product within 24 hours of order placement.
If you are in urgent need of padel balls, reach out to support@padox.shop and we will find a solution that works for you.
How much is shipping? Where do you ship to?
Shippping is free if you take the 10 pack or the 24 pack.
If you order 3 tubes, we charge 15 HKD for shipping.
How can I track my order?
We will send you a tracking number to your email once your balls have been shipped.
Product Information
Have your balls been tested by a third-party?
Yes - and we passed with flying colours.
An internationally renowned testing institute received 12 tubes of PADOX balls and randomly extracted balls for testing. All 12 balls passed the test making PADOX a premium product.
Where are your products made?
Our balls are made at a Chinese supplier with a decade long history in tennis and padel balls.
Do you offer samples of your product?
Are you a B2B customer and want to test PADOX? Reach out to us at support@padox.shop and we will get back to you shortly to organize a sample shipment.
"The balls are fire. The rallies were longer as we were able to get to the balls before they went dead like most other balls do. Very exciting!"
Rohan, Hong Kong.